What We Do
Planned fabric maintenance and refurbishments
From ad hoc requests to planned preventative maintenance visits, our dedicated planning team will arrange an engineer to attend your premises to undertake the works required. Each of our engineers and contractors is assigned a set of buildings so that there is continuity of cover and in depth knowledge of the site requirements. On request, we will work weekends, early mornings and evenings as necessary to minimize disruption to your working environment and our field service management software ensures our engineers are in the right place at the right time armed with essential site information to make effective repairs. We undertake major internal refurbishments for many of our Clients delivered on budget and on time. Thanks to our flexible working hours, we can work with you to minimise the disruption to your working environment.
Reactive fabric maintenance
We pride ourselves on our rapid and responsive approach to Reactive calls for emergencies and urgent works. During working hours, we will endeavor to get an engineer to you within 2 hours or we will advise if this is not possible and give you an alternative time frame so that you can make the best decision to manage your call out. We will always send an engineer that has the necessary skills to deal with your emergency quickly and effectively. We believe our honest approach to our ability to deliver to your required timescales is why we are the first choice for reactive calls for so many of our Clients.
Manned telephone response to out of hours and emergency calls to our main office number
Plumbing, Drains & Gutter clearances, Electrical Works, Carpentry, Glazing, Plastering, Redecoration, Ground Works, Waste Disposal, Pest Control, Locksmith & Access Control, Roofing, Handyman Works, White Goods diagnostics and repairs, Professional Cleaning, Flooring, FRA and H & S Audit Works
Fixed wiring periodic testing, Emergency Light testing, Gas Safety Certificates, Fire Door Inspections
Health and Safety is paramount to what we do and how we do it.
All of our engineers undertake site risk assessments on arrival at your site. Risk Assessments and method statements are produced for planned works and our engineers adhere to safe practice at all times. Our customers demand, and we deliver, the highest commitment to health and safety. We are proud of our continuing SSIP (Safety Scheme in Procurement) accreditation. Additionally, many of our customers have their own in-house accreditation schemes which we have successfully passed. However, none of our achievements in the field of Health & Safety would be possible without training
We believe passionately that only trained, qualified individuals can deliver the standards that we set ourselves. We have invested on training nor only our employees and field engineers but also our core set of sub-contractors to ensure we have a trained workforce to meet your needs. We have a strong CPD programme open to employees and sub-contractors alike. We undertake a pre-selection audit of all our sub-contractors to ensure they meet the standards we require.
Qualifications delivered include: IOSH Managing Safely & Working Safely, SMSTS, Asbestos Awareness, Working at Height, Manual Handling, COSHH, Fire Safety, Fire Door Check Foundation level, Harness Use and Inspection, First Aid at work, NVQ Level 2 Building Maintenance
We are proud of what we do and always aim to deliver 100% satisfaction. However, sometimes things can go wrong. All complaints are thoroughly investigated and escalated to senior management whenever necessary and appropriate steps are taken to rectify any faults. Our commitment to getting it right is demonstrated by our ISO 9001: 2015 accreditation. Our policy is to:
- give satisfaction to all of our customers and other stakeholders and interested parties whenever possible, meeting and exceeding their expectations;
- comply with all legal requirements, codes of practice and all other requirements applicable to our activities;
- implement the reduction of hazards, prevention of injury, ill health and pollution;
- provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;
- ensure that all employees are made aware of their individual obligations in respect of this quality policy;
- maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.